Reel Media Agency Legal & Privacy Policy

Last Updated: October 28th, 2025

Reel Media Agency (“we,” “us,” or “our”) respects your privacy and values transparency in how we collect, use, and protect your information. This policy outlines your rights and responsibilities when using our website (www.reelmediaagency.com) or working with us as a client.

1. Privacy Policy

Information We Collect

We collect information you voluntarily provide through forms, inquiries, or communications, such as:

  • Name, email address, phone number, and company name

  • Details about your business or project

  • Payment information for client transactions

  • Files, images, or creative assets you upload

We also collect limited technical information automatically through cookies and analytics tools:

  • IP address, browser type, device type, and operating system

  • Pages visited, time on site, and traffic source

How We Use Your Information

We use this information to:

  • Respond to your inquiries and manage client relationships

  • Deliver services you’ve purchased or requested

  • Send invoices, proposals, or project updates

  • Improve our website and services

  • Send occasional marketing or educational content (only if you’ve opted in)

We never sell or rent your personal information.

Data Sharing and Storage

We share information only with trusted third-party providers essential to our operations, such as:

  • Squarespace for website hosting

  • Google Workspace for email communication

  • QuickBooks for invoicing and accounting

  • Analytics and social media platforms for performance insights

All providers are required to keep your data secure and use it only as necessary to support our services.

Data Retention

We retain personal information only as long as necessary to fulfill our business and legal obligations or as requested by you.

Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal data

  • Request a copy of your information

  • Opt out of marketing communications

You can exercise these rights by contacting shelby@reelmediaagency.com

Security

We implement reasonable safeguards (encryption, access control, and secure storage) to protect your data. However, no system is completely secure, and you use this site at your own risk.

2. Cookie Policy

What Are Cookies

Cookies are small files stored on your device that help us remember preferences, analyze traffic, and improve user experience.

How We Use Cookies

We use cookies to:

  • Track site analytics and user behavior (via Google Analytics and Meta Pixel)

  • Improve website performance

  • Deliver relevant ads on platforms like Meta, Google, or LinkedIn

  • Store your preferences for faster navigation

Managing Cookies

You can disable or delete cookies through your browser settings. Some site functions may not work properly if cookies are disabled.

By continuing to use our site, you consent to our use of cookies in accordance with this policy.

3. Terms of Service

Acceptance of Terms

By accessing or using our website or services, you agree to these terms. If you disagree, please refrain from using our site.

Use of Content

All text, images, videos, and materials on this website are the intellectual property of Reel Media Agency and may not be copied, distributed, or reproduced without prior written consent.

Client Relationships

Engagements for services (such as social media management, photography, or strategy) are governed by separate written contracts specific to each project or client. These contracts override any general information found on this website.

Third-Party Links

Our site may contain links to external websites. We are not responsible for the content or privacy practices of those websites.

Disclaimer

Reel Media Agency provides educational and marketing information intended to help businesses improve their online presence. We make no guarantees regarding specific results or earnings. All use of this site and our services is at your own discretion and risk.

Limitation of Liability

To the fullest extent permitted by law, Reel Media Agency is not liable for any direct, indirect, incidental, or consequential damages arising from use of this site or our services.

Indemnification

You agree to indemnify and hold harmless Reel Media Agency and its representatives from any claims, damages, or losses related to your use of our website or services.

4. Refund & Payment Policy

General Policy

All services provided by Reel Media Agency are custom and strategy-based. As such, all payments are considered final unless otherwise stated in a signed client agreement.

Deposits and Retainers

  • Deposits or retainers are non-refundable once project work or strategy has begun.

  • Monthly retainer services (such as social media management) renew automatically unless canceled according to the contract terms.

Cancellations

To cancel ongoing services, clients must provide written notice in accordance with their specific contract. Work completed or scheduled prior to cancellation will be billed in full.

Refunds

Refunds are not guaranteed and are reviewed on a case-by-case basis. If approved, refunds will be processed within 10 business days.

5. Updates to This Policy

We may update these terms and policies periodically. Updates will be posted on this page, and the “Last Updated” date will be revised. Continued use of our site after updates constitutes acceptance of those changes.

6. Contact Us

If you have questions or concerns regarding these policies, please contact: shelby@reelmediaagency.com